What Is an HVAC Emergency?

Not every HVAC problem requires emergency service, but some situations demand immediate attention.

Heating Emergencies

Call us immediately if:

• Your furnace stops working when temperatures are below freezing
• You have young children, elderly residents, or anyone with health conditions at home
• You smell gas near your furnace or HVAC equipment
• Your carbon monoxide detector activates
• You see sparks or smell electrical burning from your heating system

Why it’s urgent: Prolonged cold exposure creates health risks and can cause frozen pipes that lead to thousands in water damage.

Cooling Emergencies

Call us immediately if:

• Your AC fails completely during extreme heat (90°F+)
• You have elderly residents, young children, or anyone with heat-sensitive conditions
• Indoor temperatures become dangerously high
• You smell burning or see sparks from your AC unit

Why it’s urgent: Heat exhaustion and heat stroke are real dangers when indoor temperatures soar, especially for vulnerable individuals.

Safety Emergencies

Take immediate action if:

Gas Smell:

1. Evacuate your home immediately
2. Call your gas company from outside
3. Call us after the gas company clears your home
4. Never attempt to locate or fix gas leaks yourself

Carbon Monoxide Detector Alarm:

1. Evacuate immediately
2. Call emergency services
3. Call us to inspect your system before returning home

Electrical Issues:

• Sparking from HVAC equipment
• Burning electrical smell
• Smoke from your furnace or AC unit

These indicate fire danger and require immediate attention.

Our Emergency HVAC Repair Process

When You Call

Real People, Real Help:

• You speak with an actual person, not an answering service
• We ask questions to understand your situation
• We provide safety guidance while you wait
• We dispatch a qualified technician immediately

Fast Response:

• Typical response time under 2 hours for genuine emergencies
• We understand every minute counts when you’re uncomfortable or unsafe
• Our technicians come prepared to fix the problem, not just diagnose it

Experienced Technicians

Who Responds:

• Experienced professionals, not apprentices
• Fully stocked service vehicles with common repair parts
• Tools and expertise to handle complex problems under pressure
• Focus on getting your system running safely and quickly

Same-Night Repairs: We carry extensive parts inventory so we can often restore your heating or cooling the same night rather than just diagnosing the problem.

Emergency AC Repair

Summer AC failures happen when your system works hardest during heat waves.

Common Emergency AC Problems

Complete System Failure:

• Compressor burnout
• Electrical failures preventing operation
• Capacitor failures (system won’t start)

Performance Failures:

• Refrigerant leaks causing complete cooling loss
• Frozen coils blocking airflow entirely
• Blower motor failure (no air movement)

Our Emergency AC Service

Rapid Resolution:

• Professional diagnostic testing equipment
• Immediate repair whenever possible
• Temporary solutions if parts must be ordered

We understand going without AC during extreme heat isn’t just uncomfortable, it can be dangerous.

Emergency Furnace Repair

Winter heating failures create serious situations quickly. Indoor temperatures drop rapidly when your furnace fails during cold weather.

Common Emergency Furnace Problems

Complete Heating Failure:

• Ignition system failures
• Blower motor burnout
• Gas valve failures
• Thermostat malfunctions

Safety Issues:

• Cracked heat exchangers (carbon monoxide risk)
• Gas leaks
• Electrical problems
• Excessive carbon buildup

Our Emergency Heating Service

Safety First: We never compromise safety for a quick fix. If your furnace has a dangerous condition like a cracked heat exchanger, we’ll explain why it must remain off until properly repaired or replaced.

We’ll Also:

• Discuss temporary heating options to keep your home safe
• Provide honest recommendations for repair vs. replacement
• Work with you on solutions that fit your situation

Emergency Service Pricing

Understanding Emergency Rates

Emergency service comes at premium rates because:

• Technicians are available 24/7, including holidays
• We respond outside normal business hours
• We maintain fully stocked emergency vehicles
• We prioritize your call over scheduled work

When to Use Emergency Service

Worth the Emergency Rate:

• Safety concerns (gas smell, carbon monoxide, electrical issues)
• Extreme weather conditions (below freezing or above 90°F)
• Vulnerable household members
• Risk of property damage (frozen pipes)

Can Wait for Regular Rates:

• Minor comfort issues
• Weather is moderate
• Problem developed during business hours
• System still partially functioning

We’re honest about whether your situation requires emergency service. If it can safely wait until morning or the next business day, we’ll tell you and schedule appropriate service.

Preventing HVAC Emergencies

Many emergencies are preventable with proper care.

Simple Prevention Steps

Regular Maintenance:

• Annual service catches problems before they cause failures
• Prevents most emergency breakdowns
• Costs less than one emergency repair call

Change Filters Regularly:

• Every 1-3 months depending on usage
• Prevents many common system failures
• Simple task with big impact

Keep Systems Clear:

• Remove debris from outdoor units
• Don’t block indoor vents
• Keep area around furnace clear

Watch for Warning Signs:

• Unusual noises
• Rising energy bills
• Weak airflow
• Uneven temperatures

Catching problems early prevents midnight emergencies.

Maintenance Plan Priority Service

Our maintenance plan members receive:

• Priority scheduling for emergency calls
• Faster response times than non-members
• Discounts on emergency repairs
• Peace of mind knowing they get first priority

What to Do While Waiting for Service

During Winter Heating Failures

Stay Warm Safely:

• Close off unused rooms to conserve heat
• Use safe electric space heaters if available
• Dress warmly and use blankets
• Keep moving to generate body heat

NEVER Use for Indoor Heating:

• Gas ovens or stovetops
• Outdoor grills
• Generators
• Unvented propane heaters

These produce deadly carbon monoxide.

Protect Your Home:

• Let faucets drip to prevent frozen pipes
• Open cabinet doors under sinks
• Know where your main water shutoff is located

During Summer AC Failures

Stay Cool:

• Close curtains and blinds to block sun
• Turn off heat-generating appliances
• Move to lower levels of your home
• Use fans to improve air circulation
• Stay hydrated, drink plenty of water

Watch for Heat-Related Illness:

• Dizziness or confusion
• Excessive sweating or lack of sweating
• Rapid heartbeat
• Nausea

Seek medical attention if symptoms develop.

What to Expect from Our Service

Professional Emergency Technicians

We Arrive With:

• Marked vehicles for easy identification
• Extensive tools and common parts
• Professional testing equipment
• Years of experience solving complex problems

They Provide:

• Quick, accurate assessment
• Clear explanation of problems found
• Upfront pricing before starting work
• Efficient, high-quality repairs

Your comfort and safety are priorities, but never at the expense of proper repairs.

Service Area

We provide emergency service throughout:

• Valparaiso
• Portage
• Chesterton
• Hobart
• Porter
• Crown Point
• All of Porter County
• Lake County communities
• Surrounding Northwest Indiana areas

Fast response times throughout our service area.

Frequently Asked Questions

How quickly can you respond?
Typical response time is under 2 hours for genuine emergencies. We dispatch the nearest available technician immediately.

Do you charge extra for nights and weekends?
Yes, emergency service includes premium rates for 24/7 availability. We’ll explain all costs upfront before starting work.

What if you can’t fix it the same night?
We’ll provide temporary solutions when possible and schedule completion of repairs as quickly as possible.

Do you really answer your phone 24/7?
Yes. You’ll speak with a real person, not an answering service, every time you call our emergency line.

Will you try to sell me a new system during an emergency?
Only if your system is beyond economical repair. We’re honest about repair vs. replacement recommendations.

Can I wait until morning if it’s not extremely hot or cold?
Possibly. We’ll help you assess whether your situation can safely wait for regular business hours to save on emergency rates.

Contact Us for Emergency Service

When HVAC emergencies strike, don’t wait and hope things improve.

Call (219) 258-7313 NOW for:

• Immediate emergency dispatch
• Expert diagnosis and repair
• Same-night service in most cases
• Safety guidance while you wait
• Professional, courteous technicians